14 Day Easy Return Policy
Shop with confidence with 14 Day Easy Returns! Newyorkgemco wants you to be completely satisfied with your purchase. If you are not completely satisfied, we offer a 14-day money back guarantee. Return items within 14 days of receipt to take advantage of this policy. Not applicable to Clearance or Custom Made orders.
Orders Past 14 Days
Items returned outside of 14 Day Easy Returns may be rejected by Newyorkgemco or subject to a 25% restocking fee.
All sales are final on items purchased through the Custom Made and Clearance sections of the website, and during any Clearance Event. Defective or damaged items purchased from these may be returned as normal.
Canadian & Mexico Returns
Canadian customers are responsible for any customs, duties, taxes, brokerage fees, currency exchange fees or duties imposed by Canada Post or government agencies related to the original shipment. Newyorkgemco will not be able to refund such charges on return of products.
Shipping and Handling Reimbursement
Shipping and handling charges from your original order are nonrefundable, unless the item is determined to have a manufacturing defect by our Returns Department.
Can My Order be Exchanged for a Different Item?
No. Newyorkgemco can only replace the exact same item or issue a refund.
What Do I Send?Items being returned should not have been subjected to undue stress, neglect, misuse, abuse, altered, or resized, in any way. Upon receipt Newyorkgemco will inspect each return, reserving the right to reject items that have been subject to any of the above circumstances. Returned items must be complete, including all items Newyorkgemco sent with the order, including the jewelry box, tag, and certification(s), if applicable.
US Return Form: Download Form
Canadian Return Form: Download Form
Follow these steps for 14 Day Easy Returns:
|Complete the Return Instructions Form included with you original order.|
|Place all of the items you are returning and the complete form into an envelope strong enough to protect the items while in transit. Seal the package with packing tape. If you are including multiple invoices within one package, please separate items by invoice within the outer package.|
|Secure the shipping label (options below) to the outside of the package. Be sure to cover or remove any existing shipping labels on the package.|
|Retain a copy of your tracking number to track the status of your shipment.|
|Ship your return within 14 days of receipt of your order, using one of the options below:|
1. Fill in your return address in the blank space provided on the label.
2. Place the return label on top of your return package.
3. Drop the package in your mailbox or give it to your postal carrier or post office. A return label fee of $6.49 (up to 5.0lbs), $8.49 (5.01lbs- 10lbs) or $10.49 (10lb+) will be deducted from your refund amount. Label fees are determined by package weight.
What happens if I lose my label?
1. Select your preferred carrier and mail the package to the address below.
Refund StatusHow Do I Track My Return to Newyorkgemco ?
If you are using the return shipping label provided by Newyorkgemco, track your return at https://tools.usps.com/go/
How Will I Get My Refund?
You may elect to receive the refund back to the original card used for the purchase, or you may elect to receive store credit that can be used for a future purchase. If store credit was used to make your purchase, then you will only receive store credit for your return. You will receive a refund for the full amount of your order, less return shipping label fees, shipping and handling fees, and/or restocking fees. Damaged or defective items are not charged the return label fee.
Refunds for Canadian Orders
The actual refund amount in Canadian dollars may vary depending upon the exchange rate used by your bank. Newyorkgemco does not make adjustments due to currency exchange rates and issues the refund in US dollars only.
How Can I Check the Status of My Refund?
You will receive an auto-generated email to notify you that your refund has been processed. If an email address is not associated to your Newyorkgemco account, you will receive a call with your refund confirmation. If the return has been rejected by the Returns Department, you will receive the product back and a rejection notice in the mail.
How Long Does It Take To Receive My Refund
|Shipping Options||Estimated Processing Time|
|US & Puerto Rico||1 Weeks|
*Processing, depending on the transit time from the Canada-United States border. If you have not received your refund within 2 weeks, contact Customer Service by visiting our Customer Support